Cancellation terms

Cancellation terms for end customers (consumers).You have the right to cancel the order within fourteen days without giving reasons.

The cancellation period begins after receipt of the cancellation notice in text form, but not before receipt of the goods by the recipient (for recurring deliveries of similar goods not before receipt of the first partial delivery).

To exercise your right of withdrawal, you must

Alpen Sepp Handels e.U.
Holzbodenweg 6
6858 Schwarzach
T +43 (0)664 2055557

by means of a clear statement (e.g. a letter sent by post, e-mail or telephone call) about your decision to revoke the order or – if the goods have been delivered to you before the deadline – also by returning the goods.┬áYou can use our sample revocation form for this purpose, but this is not mandatory. You can also fill out and submit the cancellation declaration electronically on our website ( If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

┬╗ Online form for cancelling orders

┬╗ Formular “Widerruf der Bestellung” runterladen (.pdf)

Product groups excluded from the right of withdrawal

Products made individually for the customer.

Consequences of canellation

If you revoke the order, we shall refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse repayment until we have received the goods back.

Return of the goods

You have to return the goods immediately and in any case within fourteen days at the latest after receipt of the cancellation policy or after receipt of the goods to

VetMedCare OP-Body Shop
Zaza Textill├Âsungen GmbH
Hinterfeld 1
6842 Koblach

to be returned or handed over. The time limit shall be deemed to have been observed if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. Please note: Goods returned freight collect will not be accepted. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.