We are very happy to answer every single question of our customers personally by e-mail and on the phone. Nevertheless, we think that this collection of “questions and answers” can save you valuable time. Some questions simply repeat themselves.
You can find detailed information about payment on our payment methods page. We offer several known payment methods to provide the customer with the simplest and most convenient payment method. PayPal and credit card are two popular payment methods and of course available.
Yes, that's possible. On the checkout page, enter your UID number (sales tax identification number) together with your invoice and delivery data. The verification of your UID number is done live. Your order will be confirmed as soon as it has been checked and you will receive your order confirmation with the VAT number already taken into account. Please note that a VAT-exempt intra-community delivery is only possible with a valid UID number and only to EU countries outside of Austria.
We ship daily, except on holidays. The average delivery time after the parcel has been handed over to the parcel service is 24 hours within Austria and 48 hours within Germany. All other EU countries within a few days.
You complete your order by clicking on "Buy". After completion you will receive an order confirmation by e-mail immediately. This lists the products ordered, all costs incurred as well as the billing address and delivery address.
Depending on the chosen payment method, we will ship your order on the following working day or after receipt of your advance payment.
Please indicate the deviating delivery address with your order additionally. In addition, you have the possibility to add a personal comment to the gift, for example a thank you or congratulations. Please use the comment field on the checkout page for this purpose. We print this greeting on the delivery note which is always included in the package. You will receive the invoice itself by e-mail.
Your order is encrypted starting with the checkout page from the moment you enter personal information. The same applies to your customer area after login. We use a very secure 2048-bit encryption. Personal payment data such as credit card numbers are not stored on principle. Therefore, it is not possible to obtain information by legal means; we will forward any legal enquiries to the appropriate financial company selected by you.
The online shop has been checked with regard to security and data protection and certified with the PCI DSS Compliant seal.